Refund policy
Store Name: FreshStorageBox
At FreshStorageBox, customer satisfaction is important to us. We want you to feel confident and comfortable when shopping with us. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return or refund within 30 days from the date of delivery, provided that:
- The item is unused and in its original condition
- The item is returned in its original packaging
- The product has not been damaged due to misuse, improper handling, or normal wear and tear
Returns that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
We do not accept returns or refunds for:
- Items damaged due to improper use or care
- Products returned after the 30-day return window
3. How to Request a Return
To initiate a return, please contact us at support@freshstoragebox.shop with the following information:
- Order number
- Reason for return
- Clear photos of the product (if applicable)
Our support team will review your request and provide further instructions.
4. Return Shipping
- Return shipping is free of charge for eligible returns
- Instructions for returning your item will be provided by our support team
Please do not send items back without contacting us first.
5. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Refund processing typically takes 5–10 business days
- It may take additional time for the refund to appear on your bank or card statement, depending on your payment provider
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.
7. Contact Information
For any return or refund inquiries, please contact:
support@freshstoragebox.shop